Direct Bathroom & Kitchen
We are a local family run company
that has been operating for over 10 years. We supply a full range of bathrooms
and our portfolio includes:· Wet wall products for all bathroom situations.
· Vinyl KlickFloor for all household use.
· Stuart Turner Pumps - for all solutions within your home.
· Saniflows - for all solutions within your home.
· Geberit - for all WC frames.
· Ideal Standard - sanitaryware, furniture and taps.
· Roca - sanitaryware and furniture.
· Inta - the showering collection.
There are many more products for all
your bathroom requirements.
We have recently expanded to provide
our clients a full range of kitchen products and provide a bespoke
kitchen service in our manufacturing unit. Our portfolio includes:
· Apex - replace your existing kitchen doors with colours and door styles.
· Apex - for all your new styles of kitchens.
· Apex – For all your bedroom furniture.
· Bespkoe kitchen - we make specialised units to your requirements.
· Kompact - for all your appliance requirements.
· Wilsonart Worktops – for all your worktop requirements.
· Rangemaster - sinks and taps.
· Hafele - for kitchen storage and handles.
We at Direct Bathroom & Kitchen
provide a full fitting service on all products.
Terms & Conditions
1. Making a purchase
following terms and conditions apply to all transactions on
directbathroomandkitchen.co.uk. The placement of an order indicates your
acceptance of these terms and conditions. Please read them carefully and print
a copy for future use. To order goods through this website you must be at least
18 years of age and accept delivery within the UK. We will treat each order for
goods as an offer by you to purchase the goods subject to these terms and
ADVISE THAT YOU DO NOT BOOK PLUMBERS OR CONTRACTORS UNTIL YOUR GOODS HAVE
ARRIVED AND HAVE BEEN CHECKED, WE ARE NOT LIABLE FOR ANY PLUMBERS OR
CONTRACTORS COSTS, CONSEQUENTIAL LOSS OR COMPENSATION IN ANY WAY
is a mail order company only. Please notify us before you attempt to return
goods as this may not be possible until the necessary paper work has been
you may not use this site. Directbathroomandkitchen.co.uk reserves the right, at
bound by such modifications, alterations, or updates on subsequent visits.
Acceptance and Processing All orders are accepted when your credit/charge/debit
card is processed. Any email or other acknowledgment of your order is merely to
report that your request has been received and will be looked at, and does not
in any way denote acceptance of your order regardless of any wording on the
email. Directbathroomandkitchen.co.uk reserves the right, at any time prior to
acceptance, to refuse any order or any part of an order, or to require further
or better information to enable it to evaluate and/or process the order.
2. Description of goods
descriptive matter, specifications and advertising on our site are for the sole
purpose of giving an approximate description of the goods. All specifications
given to the Customer are approximate and intended as a guide only. We always
endeavour to ensure all product descriptions are correct, but advise customers
to seek technical advice from qualified sources prior to ordering products and
any work to be carried out.
3. Special orders
orders are hand made to customers own specification and therefore cannot be
cancelled. Please bear in mind that as these products are bespoke delivery
times may vary.
4. Payment and Price
entitled to make adjustments to the price to take account of any increase in
our supplier's prices or the imposition of any taxes or duties, or if due to an
error or omission the price published for the goods is wrong whether or not the
order has been confirmed. We ask that all goods be paid for on completion of
order and that all funds are cleared prior to delivery. We accept most major
credit and debit cards such as Visa and Mastercard. On the order you
must provide us with your exact billing address and telephone number - the
address and telephone number your credit card bank has on file for you.
Incorrect information will cause a delay in processing your order.
In the event
that there is a pricing error on the website then
directbathroomandkitchen.co.uk will not be bound to honour any orders made at
· Deliveries are limited to local deliveries only.
We process your order right away. We will
normally send your order to you in 3 - 5 business days, this is an All Day
delivery, we cannot give you the exact
time of delivery. Certain items listed within our web site are not standard
stock items and can take longer than the stated delivery time.
Any delivery date quoted is in good faith, but
the Seller (Direct Bathroom and Kitchen) shall not be responsible for any delay
in delivery of Goods howsoever caused.
Customers will be contacted by email to confirm
a delivery date (excluding weekends) - we are unable to give exact delivery
On arrival all goods must be inspected carefully
for any signs of damage by the customer or agent, should you find any damage
please ask the driver to take the goods back with them, or sign the delivery
document as damaged, or if you do not have time to inspect properly please sign
the document as un-checked.
Please open all boxes or parcels as soon as they
arrive, you have 48 Hours to notify Direct Bathroom and Kitchen of any damage,
shortages or incorrect items, if we are not notified of damage, shortages or
incorrect items within this time, you agree to indemnify Direct Bathroom and
Kitchen in full against any losses we suffer as a result of your failure to
notify us within 48 Hours.
Our Suppliers will only make one delivery, if
you are not at the delivery address to accept the delivery a charge will be
made to deliver a second time.
There will be one person per vehicle and for
health and safety the driver is only contracted to deliver Kerbside, Delivery
inside a customer’s property is at the driver’s discretion.
For large and heavy items please ensure there
will be adequate assistance in helping the driver unload.
Delivery dates are approximate and no liability
is accepted in respect of late deliveries, please do not arrange to install the
items until after they have been delivered and checked for damage.
If an item is no longer required you can return
the item to us within 14 days, please note that you will be responsible for the
cost of returning the goods to us or our suppliers unless we have delivered the
goods in error or they are faulty.
There will be a collection charge of £29.99
which will also include the administration charge. The item must be unused and
in its original packaging and must be in a resalable condition. Please contact
us by email with your order reference number. Once we have received the item,
it will be checked and then a credit issued back to your credit/debit card or
Paypal account within 3 Working days.
There will be a 25% re-stocking charge if you
are out-with the 14 days plus collection charge. Please also be aware that under
no circumstance should goods be returned directly to Direct Bathroom and
Kitchen office, unless otherwise advised by us.
The refund amount will be minus the initial
delivery (out-with 14 days) cost and the collection cost. We do not accept
products back for refunds after a 30 day period.
All goods must be returned undamaged and in the
original packaging within 14 days.
If the item is faulty it will be tested before
any refund is applied.
For goods which have arrived damaged you will
need to contact us within 48 Hours of receipt of the order.
Please telephone us on 01698 845733 or email us
at email@example.com prior to returning any goods.
Your Right To Cancel
United Kingdom's distance selling regulations; you have the right to cancel the
contract for the purchase of any of these items within a period of 14 working
days, beginning with the day after the day on which the item is delivered. This
is called a “14 Day Cooling Off Period”. During this 14 day cooling off period,
you have a duty of care for the goods, therefore it is advised that any goods
you wish to return are kept in their original packaging to ensure they remain
undamaged and in a good condition. Should returned goods arrive back to us or
our supplier in a damaged condition, the goods will be returned to you and you
will be responsible for the total cost. Please note this will not apply to any
goods deemed as Special Order or Made to Order products.
If your item
is not in stock, we will place the order with our supplier and let you know the
estimated delivery date. You will have the option to cancel your order should
you wish to do so.
the right to make adjustments to the pricing on this site to take account of
any increase in our suppliers' prices, the imposition of any taxes or duties.
Or if due to an error omission, the price published for the goods is incorrect
regardless of the status of the order.
us at firstname.lastname@example.org with any questions you may have. We
endeavour to answer all email questions within 48 hours during normal business
Alternatively if you wish to write to us via post you can write to;
Solutions (Scotland) Ltd
Trading as Direct
Bathroom and Kitchen
Bathroom and Kitchen uses and protects any information that you
give Direct Bathroom and Kitchen when you use this website.
Direct Bathroom and Kitchen is committed to
ensuring that your privacy is protected. Should we ask you to provide certain
information by which you can be identified when using this website, then you
can be assured that it will only be used in accordance with this privacy
Direct Bathroom and Kitchen may change this
policy from time to time by updating this page. You should check this page from
time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email
- Demographic information such as
postcode, preferences and interests
- Other information relevant to customer
surveys and/or offers
What we do with the information we gather
We require this information to understand your
needs and provide you with a better service, and in particular for the
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve
our products and services
- We may periodically send promotional
emails about new products, special offers or other information which we
think you may find interesting using the email address which you have
- From time to time, we may also use your
information to contact you for market research purposes. We may contact
you by email, phone, fax or mail. We may use the information to customise
the website according to your interests
We are committed to ensuring that your information
is secure. In order to prevent unauthorised access or disclosure, we have put
in place suitable physical, electronic and managerial procedures to safeguard
and secure the information we collect online.
A cookie is a small file which asks permission to
be placed on your computer's hard drive. Once you agree, the file is added and
the cookie helps analyse web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes
and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages
are being used. This helps us analyse data about web page traffic and improve
our website in order to tailor it to customer needs. We only use this
information for statistical analysis purposes and then the data is removed from
Overall, cookies help us provide you with a better
website, by enabling us to monitor which pages you find useful and which you do
not. A cookie in no way gives us access to your computer or any information
about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most
web browsers automatically accept cookies, but you can usually modify your browser
setting to decline cookies if you prefer. This may prevent you from taking full
advantage of the website.
Links to other websites
Our website may contain links to other websites of
interest. However, once you have used these links to leave our site, you should
note that we do not have any control over that other website. Therefore, we
cannot be responsible for the protection and privacy of any information which
you provide whilst visiting such sites and such sites are not governed by this
privacy statement. You should exercise caution and look at the privacy
statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of
your personal information in the following ways:
- Whenever you are asked to fill in a form
on the website, look for the box that you can click to indicate that you
do not want the information to be used by anybody for direct marketing
- If you have previously agreed to us
using your personal information for direct marketing purposes, you may
change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal
information to third parties unless we have your permission or are required by
law to do so. We may use your personal information to send you promotional
information about third parties which we think you may find interesting if you
tell us that you wish this to happen.
You may request details of personal information
which we hold about you under the Data Protection Act 1998. A small fee will be
payable. If you would like a copy of the information held on you please write
If you believe that any information we are
holding on you is incorrect or incomplete, please write to or email us as soon
as possible. We will promptly correct any information found to be incorrect.