About Direct Bathroom & Kitchen

We are a local family run company that has been operating for over 10 years. We supply a full range of bathrooms and our portfolio includes:

· Wet wall products for all bathroom situations.

· Vinyl KlickFloor for all household use.

· Stuart Turner Pumps - for all solutions within your home.

· Saniflows - for all solutions within your home.

· Geberit - for all WC frames.

· Ideal Standard - sanitaryware, furniture and taps.

· Roca - sanitaryware and furniture.

· Inta - the showering collection.

There are many more products for all your bathroom requirements.

We have recently expanded to provide our clients a full range of kitchen products and provide a bespoke kitchen service in our manufacturing unit. Our portfolio includes:

We at Direct Bathroom & Kitchen provide a full fitting service on all products.

Terms & Conditions

1. Making a purchase

The following terms and conditions apply to all transactions on directbathroomandkitchen.co.uk. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

WE STRONGLY ADVISE THAT YOU DO NOT BOOK PLUMBERS OR CONTRACTORS UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED, WE ARE NOT LIABLE FOR ANY PLUMBERS OR CONTRACTORS COSTS, CONSEQUENTIAL LOSS OR COMPENSATION IN ANY WAY

Directbathroomandkitchen.co.uk is a mail order company only. Please notify us before you attempt to return goods as this may not be possible until the necessary paper work has been completed.

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Directbathroomandkitchen.co.uk reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Order Acceptance and Processing All orders are accepted when your credit/charge/debit card is processed. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. Directbathroomandkitchen.co.uk reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

2. Description of goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

3. Special orders

Special orders are hand made to customers own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke delivery times may vary.

4. Payment and Price

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as Visa and Mastercard. On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

In the event that there is a pricing error on the website then directbathroomandkitchen.co.uk will not be bound to honour any orders made at that price.

Delivery

· Deliveries are limited to local deliveries only.

· We process your order right away. We will normally send your order to you in 3 - 5 business days, this is an All Day delivery, we cannot give you the exact time of delivery. Certain items listed within our web site are not standard stock items and can take longer than the stated delivery time.

· Any delivery date quoted is in good faith, but the Seller (Direct Bathroom and Kitchen) shall not be responsible for any delay in delivery of Goods howsoever caused.

· Customers will be contacted by email to confirm a delivery date (excluding weekends) - we are unable to give exact delivery times.

· On arrival all goods must be inspected carefully for any signs of damage by the customer or agent, should you find any damage please ask the driver to take the goods back with them, or sign the delivery document as damaged, or if you do not have time to inspect properly please sign the document as un-checked.

· Please open all boxes or parcels as soon as they arrive, you have 48 Hours to notify Direct Bathroom and Kitchen of any damage, shortages or incorrect items, if we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify Direct Bathroom and Kitchen in full against any losses we suffer as a result of your failure to notify us within 48 Hours.

· Our Suppliers will only make one delivery, if you are not at the delivery address to accept the delivery a charge will be made to deliver a second time.

· There will be one person per vehicle and for health and safety the driver is only contracted to deliver Kerbside, Delivery inside a customer’s property is at the driver’s discretion.

· For large and heavy items please ensure there will be adequate assistance in helping the driver unload.

· Delivery dates are approximate and no liability is accepted in respect of late deliveries, please do not arrange to install the items until after they have been delivered and checked for damage.

Returns

· If an item is no longer required you can return the item to us within 14 days, please note that you will be responsible for the cost of returning the goods to us or our suppliers unless we have delivered the goods in error or they are faulty.

· There will be a collection charge of £29.99 which will also include the administration charge. The item must be unused and in its original packaging and must be in a resalable condition. Please contact us by email with your order reference number. Once we have received the item, it will be checked and then a credit issued back to your credit/debit card or Paypal account within 3 Working days.

· There will be a 25% re-stocking charge if you are out-with the 14 days plus collection charge. Please also be aware that under no circumstance should goods be returned directly to Direct Bathroom and Kitchen office, unless otherwise advised by us.

· The refund amount will be minus the initial delivery (out-with 14 days) cost and the collection cost. We do not accept products back for refunds after a 30 day period.

· All goods must be returned undamaged and in the original packaging within 14 days.

· If the item is faulty it will be tested before any refund is applied.

· For goods which have arrived damaged you will need to contact us within 48 Hours of receipt of the order.

· Please telephone us on 01698 845733 or email us at sales@directbathroomandkitchen.co.uk prior to returning any goods.

Your Right To Cancel

Under the United Kingdom's distance selling regulations; you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the day on which the item is delivered. This is called a “14 Day Cooling Off Period”. During this 14 day cooling off period, you have a duty of care for the goods, therefore it is advised that any goods you wish to return are kept in their original packaging to ensure they remain undamaged and in a good condition. Should returned goods arrive back to us or our supplier in a damaged condition, the goods will be returned to you and you will be responsible for the total cost. Please note this will not apply to any goods deemed as Special Order or Made to Order products.

Back Orders

If your item is not in stock, we will place the order with our supplier and let you know the estimated delivery date. You will have the option to cancel your order should you wish to do so.

Prices

We retain the right to make adjustments to the pricing on this site to take account of any increase in our suppliers' prices, the imposition of any taxes or duties. Or if due to an error omission, the price published for the goods is incorrect regardless of the status of the order.

Contact Us

Telephone 01698 845733

Please email us at sales@directbathroomandkitchen.co.uk with any questions you may have. We endeavour to answer all email questions within 48 hours during normal business hours.

Alternatively if you wish to write to us via post you can write to;

Care Solutions (Scotland) Ltd

Trading as Direct Bathroom and Kitchen

91C

North Road

Bellshill

ML4 1QZ

Privacy Policy

This privacy policy sets out how Direct Bathroom and Kitchen uses and protects any information that you give Direct Bathroom and Kitchen when you use this website.

Direct Bathroom and Kitchen is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Direct Bathroom and Kitchen may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name and payment details
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order and obtain payment
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.